Excellent after-sales service

In line with the quality tenet of "quality first, customer first", we make the following commitments to the quality of equipment, technical services and after-sales services:

1. Ensure strict compliance with contract requirements, on-time delivery according to quality and quantity, and send relevant technical personnel to on-site technical guidance, installation, debugging and other work.

2. Ensure that we provide users with good pre-sales, sales, and after-sales services, and provide users with product performance, instructions, maintenance and other relevant information. After receiving notifications from users within the warranty period, we will immediately dispatch professional technical personnel to solve the problem.

3. Under normal working conditions and installation conditions, the mechanical life and service life specified in the standards are guaranteed to be achieved. If the strength seal fails due to product quality problems, or the product is used due to bumps in appearance, or if there are quality problems due to non-human factors during the use of the product, our company will implement measures such as replacement and repair during the warranty period.

4. The shelf life of valve equipment is 12 months after the product arrives and is accepted.

5. If users need it, we can train operation and maintenance technicians for users, hold various user symposiums regularly or irregularly to inquire users’ opinions, promptly deliver and handle information such as calls, letters, and visits, and be responsible for receiving visiting customers and assisting them in solving relevant problems.

6. If quality problems occur due to non-human factors during the use of the product, our company promises to promptly replace the products with new parts with new ones. At the same time, in order to ensure that quality problems no longer affect the customer's production, we will provide a spare part in addition to the replacement of new parts.

7. Regularly conduct quality tracking, promptly solve problems existing in the customer's use process, and strictly follow the after-sales service process, that is, guide installation and debugging - return visit after 3 months - return visit after 8 months - return visit after 12 months.

8. Problem-solving time limit: Arrive at the site within 12 hours after receiving customer notification, wearing parts will be processed within 24 hours, and non-wearing parts will be processed within 3-5 working days.